Acceptance and Modification

1. Acceptance. Please carefully read the representations, warranties, conditions, covenants and agreements set forth below in this end user license agreement (the “Agreement”) as they contain the legal terms that govern Your use of 2ndLine, Inc.'s (“2ndLine”, “2ndline”, “We”, “Us” or “Our”) telecommunications service known as “Services” and the App (as defined below). This Agreement is a binding contract between you (“You”, “Your” or the “User”) and 2ndLine and it explains Your rights and obligations when You use the App and Services. In this Agreement “App” means the software applications (such the 2ndLine Application and the 2ndline Application) distributed by 2ndLine for use on Your Device (as defined below) in order to access the Services, as well as any future versions, improvements, developments, programming fixes, updates and upgrades thereof; and “Device” means a mobile phone, smartphone, handset, tablet, laptops, or other devices enabled for internet access and/or communication including web applications running under browsers and applications running under Android and iOS operation systems.

2. BY CLICKING “AGREE TO TERMS OF USE AND PRIVACY POLICY” AS PART OF THE INSTALLATION PROCESS FOR THE APP, YOU (THE USER) ACKNOWLEDGE, ACCEPT AND AGREE TO BE BOUND BY THIS AGREEMENT IN CONNECTION WITH YOUR USE OF BOTH THE APP AND THE SERVICES. BY NOT CLICKING “AGREE TO TERMS OF USE AND PRIVACY POLICY”, YOU SHALL REFLECT THAT YOU DO NOT AGREE WITH THIS AGREEMENT AND YOU WILL NOT HAVE ACCESS TO THE APP OR THE SERVICES.

3. Modification. 2ndLine reserves the right to change the terms of this Agreement at any time by publishing the revised Agreement on the 2ndLine website. The revised Agreement shall become effective within thirty (30) days of such publication, unless You expressly accept the revised Agreement earlier by clicking on the accept button (if this option is made available). Your express acceptance or Your continued use of the Services after expiry of the notice period of thirty (30) days, shall constitute Your acceptance to be bound by the terms and conditions of the revised Agreement. You can find the latest version of this Agreement at https://www.2ndLine.com/terms.

Eligibility

4. Eligibility.

(a) Downloading of the App, use of the Services and registration for an account to use the Services (“Your Account”) is void where prohibited by law. You must not be under 13 years of age to use the Services (including, but not limited to, registering for an account). By registering for the Services, You represent and warrant that You are not a minor and that You have the capacity to enter, understand, agree to and comply with this Agreement. Your Account may be deleted and Your access to the Services may be terminated without warning if We believe that You or Your Account is not in compliance with this Section a or any other provision of this Agreement.

(b) You represent and warrant that You are not a resident of the European Economic Area or EU. If You are a resident of the European Economic Area or EU, please deactivate Your account with Us. We are currently focused on US and Canadian markets and have not yet implemented the EU’s General Data Protection Regulations.

NO EMERGENCY 911 CALLING CAPABILITIES

5. 9-1-1.

(a) The Services do not feature all of the services of a mobile phone. You cannot make 9-1-1 emergency calls using the Services. However, if you have a mobile cellular device, you may be able to access 9-1-1 emergency services from the hardware of your cellular device.

(b) You acknowledge and understand that 2ndLine will not be liable for any inability to access 9-1-1 emergency services through the Services. THE CUSTOMER ACKNOWLEDGES AND AGREES THAT NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, 2ndLine, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS WILL NOT BE LIABLE FOR ANY INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY, ARISING DIRECTLY OR INDIRECTLY OUT OF, OR RELATING IN ANY WAY TO THE NON-PROVISION OF 9-1-1 CALLING CAPABILITIES THROUGH THE SERVICE, INCLUDING WITHOUT LIMITATION ANY INABILITY ON THE PART OF YOU OR OTHER USERS TO ACCESS 9-1-1 EMERGENCY SERVICES, AND YOU AGREE TO INDEMNIFY AND HOLD HARMLESS 2ndLine, ITS AFFILIATES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS FROM ANY LIABILITIES, CLAIMS, DAMAGES, LOSSES ARISING DIRECTLY FROM THE NON-PROVISION OF 9-1-1 CALLING CAPABILITIES THROUGH SERVICES.

Collection and Use of Information; Privacy Policy; California Privacy Policy; 2G Data Fair Use Policy; Additional Terms and Conditions

6. Your access to, and use of, the Services may involve the collection, use and disclosure to or by 2ndLine, as the case may be, of Your personal information, device information, information regarding your use of the Services, and other information collected in accordance with the Privacy Policy (as defined below) (collectively, “Your Information”), and by agreeing to this Agreement You consent to 2ndLine's collecting, using or disclosing Your Information in accordance with Our privacy policy or California privacy policy (which ever is applicable to You) located at https://www.2ndLine.com/privacy or https://www.2ndLine.com/california-privacy (the “Privacy Policy”), which is incorporated into this Agreement by reference and includes the Privacy Policy as may be amended from time to time. The Privacy Policy provides Your rights and Our responsibilities with regard to Your information. We will not use Your Information in any way that is inconsistent with the purposes and limitations provided for in the Privacy Policy or as otherwise consented or agreed to by You.

7. You are responsible for all activities undertaken by You using the Services (including, without limitation, any social networking and personal update features made available through the Services). You should give due consideration before agreeing to have Your personal information disclosed to other persons. Personal information provided by You will be stored on servers operated by or on behalf of 2ndLine in the United States or other countries that may have less protective data protection laws than the region in which You are situated.

8. You agree to The Unlimited 2G Data Fair Use Policy/2G Fair Use Policy/Fair Use Policy (https://www.2ndLine.com/fairUse), as may be amended from time to time, which is incorporated into this Agreement by reference.

9. You agree to additional terms and conditions associated with the specific Services You may subscribe to or order from 2ndLine, which additional terms and conditions are incorporated into this Agreement by reference. Examples of specific Services, which may change from time to time, are “Free”, “Premium”, “Wireless Plans”, “Nationwide Talk & Text”, “2GB LTE”, “5GB LTE”, and “Unlimited LTE”.

License from 2ndLine

10. Subject to the terms and conditions of this Agreement, 2ndLine hereby grants You a limited, personal, non-exclusive, non-sublicensable, non-assignable license to: (i) download, install and use the App on Your Device for the sole purpose of personally using the Services; and (ii) use the Services together with the App in accordance with this Agreement.

11. Unless 2ndLine has given You specific written permission to do so, You may not assign (or grant a sub-license of) Your rights to use the App or otherwise transfer any part of Your rights to use the App.

Your Account; Payments

12. To subscribe for the Services and download the App, You must create Your Account. During the registration and set-up of Your Account, You will be required to provide Us with certain information about Yourself including, without limitation, Your email address and, depending on the Services that You use, Your telephone number. As part of the registration process for Your Account, You will choose a password (the “Password”) for Your authorized access and use of the Services. Your Password is unique to You alone. Without Your password, you cannot log-in to Your Account. You must carefully select Your Password so that it cannot be easily guessed by anyone else. You agree to keep Your Password absolutely confidential, and ensure it is never disclosed, accidentally or otherwise, to anyone else. You are fully responsible for all activities that occur under Your Account.

13. You represent and warrant to 2ndLine that: (i) all required registration information You submit is truthful, current, accurate and complete and (ii) You will maintain the accuracy and completeness of such information by providing updates to 2ndLine, as needed. You agree that We may use and rely on any such information provided by You for all purposes in connection with Your use of the Services, subject to the Privacy Policy. If You violate any of Your representations and warranties in this Section 13 or we suspect that you have, or will, violate any of your representations and warranties in this Section 13, We have the absolute right, in Our sole discretion, to terminate or suspend Your access to the Services and to Your Account (which will also result in You not being able to use the App). You agree to immediately notify Us of any unauthorized use, or suspected unauthorized use, of Your Account or any other breach of security. 2ndLine shall not be liable for any loss or damage arising from Your failure to comply with the above requirements.

14. Any fees and charges for the Services subscribed for through Your Account, will be paid by You by credit card (Visa, MasterCard or American Express) or any other approved method of payment (such as PayPal, Google Pay, Apple Pay), which may change from time to time. You will be responsible for payment of all applicable taxes. For purchases that have monthly charges, You will be billed monthly, one (1) month in advance. All monthly Services require pre-authorized payment via credit card. When You provide payment by credit card, You agree to allow 2ndLine to bill Your card on each successive billing date. You shall notify 2ndLine of any changes in credit card number and expiration date. If the card is not honoured for any reason, and if alternative billing has not been established, Your Account and the applicable paid Services may be suspended until payment is received. Any fees and charges for the Services are non-refundable.

15. Currently 2ndLine provides certain “free” Services, subject to Our ability to place advertisements before you. If fees are to be charged on any such free services in the future, 2ndLine will provide You with thirty (30) days written notice to the email address submitted at registration (or current email address) and will confirm credit card details for the purposes of payment.

License from You for Your Content

16. We require certain rights to the messages, information, data, text, images, graphics or other materials (collectively, the “Content”) that You transmit, post, make available, submit or otherwise communicate to or through the Services (“Your Content”) (expressly excluding Your Information (as defined above) in order to operate certain features of the Services. We do not claim any intellectual property rights in Your Content. As between 2ndLine and You, You own, or have the rights to, Your Content at all times. By submitting, transmitting, making available or posting Your Content through the Services, You grant Us a world-wide, royalty free, perpetual, irrevocable and non-exclusive right and license to use, sublicense, reproduce, modify, adapt, publish, translate, distribute, perform and display Your Content worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for the purposes of operating and providing the Services.

17. By transmitting, posting, making available, submitting or otherwise communicating Your Content to or through the Services, You represent and warrant to 2ndLine that You own, have a license to or otherwise control all of the rights to Your Content, and that Our use of Your Content (in accordance with this Agreement) will not infringe or violate the rights of any third party including, but not limited to, any privacy or intellectual property rights, or constitute violation of any applicable law. You agree to pay for all royalties, fees, and any other monies owing to any person by reason of any of Your Content.

18. You shall not have any right to terminate the licenses to Your Content granted in this Agreement, nor to seek, obtain, or enforce any injunctive or other equitable relief against 2ndLine in connection with its use of Your Content in accordance with the this Agreement, all of which such rights are hereby expressly and irrevocably waived by You in favour of 2ndLine.

19. WE ARE NOT OBLIGATED TO BACK-UP ANY OF YOUR CONTENT AND YOU ACKNOWLEDGE AND AGREE THAT ANY OF YOUR CONTENT MAY BE DELETED AT ANYTIME. YOU ARE SOLELY RESPONSIBLE FOR CREATING BACK-UP COPIES OF YOUR CONTENT IF YOU DESIRE.

Conduct

20. The Services are a community-oriented service. Please remember that any Content that You post, submit or otherwise communicate to or through the Services are Your own responsibility and We expect You to take utmost care to ensure that it remains friendly, courteous, respectful of others and is compliance with this Agreement. You are required to comply with all applicable laws in connection with Your use of the Services and such further limitations as may be set forth in this Agreement and in any written or on-screen notice from 2ndLine. You may not use the Services for any purpose that is unlawful or prohibited by this Agreement or that otherwise harms 2ndLine, its affiliates, its App Providers or customers. “App Providers” shall mean, collectively, 2ndLine’s channel partners (including, without limitation, distributors or sales agents) and any service providers or suppliers (including, without limitation, connecting or underlying carriers, local exchange or access providers or any other providers of networks, connections or services (other than 2ndLine’s services), which are involved in the provision and use of the Services.

21. You agree that You will not use the Services to post, transmit, make available, submit or otherwise communicate any Content that: (i) is harmful or obscene; (ii) is defamatory, slanderous, libelous, harassing or abusive other otherwise harasses or advocates harassment of another person; (iii) contains nudity, pornography, excessive violence, or offensive subject matter or contains a link to an adult website; (iv) constitutes or promotes information that You know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, defamatory or libelous; (v) infringes the copyrights, patents, trade secrets, trademarks, trade names or other proprietary rights of any person or entity; (vi) constitutes “spam”, advertising or promotion of commercial services or products and or attempts to fundraise or solicit money from any other Services user; (vii) or contains, or contains links to, files that contain viruses, malware, corrupted files, or any other similar software, programs or files.

22. You shall not, directly or indirectly, to do any of the following acts in connection with Your use of the Services or the App: (i) reverse engineer, de-compile, disassemble or otherwise attempt to discover the source code or underlying ideas or algorithms of the Services or the App; (ii) modify, translate, or create derivative works based on the Services or the App; (iii) rent, lease, distribute, license, sublicense, sell, resell, assign, or otherwise commercially exploit the Services or the App or make the Services or the App available to a third party other than as contemplated in this Agreement; (iv) use the Services or the App for timesharing or service bureau purposes or otherwise for the benefit of a third party; (v) transfer, publish or disclose to third parties any evaluation of the Services or the App without 2ndLine's prior written consent; (vi) create any link to the Services or the App or frame or mirror any content contained or accessible from, the Services or the App; (vii) violate any local, state, federal or foreign law, treaty, regulation or convention applicable to You, which may include, but shall not be limited to, laws related to privacy, publicity, data protection, electronic communications and anti-spamming laws; (viii) commit any fraudulent or otherwise abusive activities; or (ix) intentionally avoid the payment of charges for Services that are not provided to You on a no-fee basis.

23. 2ndLine reserves the right to investigate and take appropriate action against anyone who, in 2ndLine's sole discretion, violates Sections 20, 21 or 22. Any use or misuse of the Services in a manner that violates Sections 20, 21 or 22 of this Agreement or that is otherwise disruptive, damaging, unlawful, offensive or intrusive as determined by 2ndLine, in its sole discretion, shall be a breach of the terms of this Agreement, which shall result in 2ndLine terminating this Agreement (and Your Account) in accordance with Section 40.b below.

24. You acknowledge and additionally agree that, in accordance with the Privacy Policy, We reserve the right to disclose any information, including Your identity, as necessary to satisfy any legal, regulatory or other governmental request, and further, to cooperate with App Providers for the purposes of discouraging and resisting abuses of acceptable use policies.

App Providers; Wi-Fi Hotspot Services

25. By using the App and the Services you agree to comply with, and Your license to use the app and Services is conditioned upon Your compliance with, the terms of use of App Providers applicable to Your use of the App and the Services (“App Providers Policies”). It is your responsibility to keep up-to-date with applicable App Providers Policies. You acknowledge that to the maximum extent permissible by law, the App Provider (and its subsidiaries) are third party beneficiaries of this Agreement and will have the right to enforce this Agreement.

26. To the extent the terms and conditions of this Agreement are less restrictive than, or otherwise conflict with, App Providers Policies applicable to Your use of the App and the Services, the more restrictive or conflicting terms contained in the applicable App Providers Policies shall apply, but solely with as required to resolve such conflict.

27. You acknowledge and agree that the App and use of the Services uses network services and may incur additional network data charges (including additional charges when roaming).

28. Your use of any third party Wi-Fi hotspots is subject to any applicable third party terms of service or acceptable use policy, including any applicable privacy policy (collectively “Wi-Fi Hotspot Terms”).

29. The App may use Your location in order to collect Wi-Fi hotspot locations, determine Your proximity to an available Wi-Fi hotspot, and manage the service offering. This notice along with the Privacy Policy shall serve as Your notice that the App may collect Your location information.

30. You acknowledge and agree that Your communications sent over the Internet or Wi-Fi networks are only secure if You are using a specific communication protocol intended for securing such communications. Further, You acknowledge and agree that communications sent over third-party unsecured Wi-Fi networks are not private and may be seen and used by others. For these reasons, 2ndLine does not recommend that You disclose personal information over third-party unsecured Wi-Fi networks without ensuring that adequate security precautions are taken prior to transmittal.

Inspection and Maintenance

31. 2ndLine may, from time to time and without notice to You, upgrade, maintain, or migrate the App and/or the Services. In the event 2ndLine determines that it is necessary to interrupt the App and/or the Services or that there is a potential for the App and/or the Services to be interrupted for the performance of system maintenance, 2ndLine will use reasonable commercial efforts to notify You prior to such interruption. 2ndLine will use reasonable commercial efforts to schedule system maintenance during non-peak hours (midnight to 6 a.m. local time). In no event shall interruption for system or emergency maintenance constitute a failure of performance by 2ndLine.

Violations and Complaints

32. Despite Our safety and privacy controls, We cannot guarantee that You will not encounter inappropriate or illegal conduct from other users of the Services. Consequently, if You encounter such content and/or conduct, You can help 2ndLine by notifying us of any inappropriate or illegal conduct or content (such as, nudity or pornography, or harassing statements, unwelcome contact or fraud) by visiting https://www.2ndLine.com/support. The reporting of complaints will be confidential and once a complaint is received, We will first acknowledge the receipt of Your complaint and then take steps to address the complaint that may include, but is not limited to, removing the offending content or to warn or, as appropriate, to prevent from the Services those transmitting such content or engaging in such conduct. We will also promptly provide You with an explanation of the steps taken to address the complaint.

33. Notwithstanding anything to the contrary contained in this Agreement, You make use of the App and the Services at Your own risk. These risks include, among other things, credit card theft, identity theft, fraud, solicitation, stalking, invasion of privacy, unwanted receipt of offensive or obscene material, trespass to chattels or denial of service attacks. 2ndLine expressly disclaims any obligation to monitor its users with respect to violations of its acceptable use policies. 2ndLine accepts no responsibility, whether in contract, tort or otherwise for any damage sustained by You or any users in using the App and Services.

Intellectual Property Rights

34. All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on the App, and the selection, coordination, and arrangement of such content, are owned by 2ndLine, or its applicable third party licensors, to the full extent provided under applicable copyright laws.

35. All rights in the product names, company names, trade names, logos and designs of 2ndLine or third party products or services that form part of the Services or the App, whether or not appearing in large print or with the trademark symbol, belong exclusively to 2ndLine or their respective owners, and are protected from reproduction, imitation, dilution or confusing or misleading uses under national and international trademark and copyright laws, as applicable. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited and nothing stated or implied on this Agreement confers on You any license or right under any patent, copyright or trademark of the 2ndLine or any third party.

Third Party Content and Links

36. The Services may be supported by advertising revenue and may display advertisements and promotions provided by third party partners or providers. The manner, mode and extent of advertising on the Services are subject to change without specific notice to You. In consideration for 2ndLine granting You access to and use of the Services, You agree that 2ndLine may place or allow the placement of such advertising on the Services.

37. Using the Services may result in the display of results, advertisements or other content that contain(s) hyper-links to or suggestions or results for websites, locations, products, services or activities. Such websites, advertisements, products, services or activities are not created or controlled by 2ndLine (collectively, “Third Party Services”), are wholly independent from 2ndLine and as such are intended for convenience only. 2ndLine shall not be responsible for the contents of, updates to, or privacy practices of these third parties, which may differ from those of 2ndLine. You acknowledge and agree that Third Party Services are not under the control of 2ndLine, are in no way endorsed by 2ndLine and 2ndLine is not responsible for the content, use, accuracy, completeness, usefulness, timeliness, copyright compliance, availability, legality or any other aspect of such Third Party Services. The personal data/Personal Information You may choose to give to the providers of such Third Party Services are not covered by 2ndLine’s policies. Third Party Services may not be available in all languages or in all countries. 2ndLine makes no representation that such Third Party Services are appropriate or available for use in any particular location. To the extent You choose to access such Third Party Services, You do so at Your own initiative and are responsible for compliance with any applicable laws, including, but not limited, to applicable local laws. 2ndLine, and its licensors, reserve the right to change, suspend, remove, or disable access to any Third Party Services at any time without notice. In no event will 2ndLine be liable for the removal of or disabling of access to any such Third Party Services. 2ndLine may also impose limits on the use of or access to certain Third Party Services, in any case and without notice or liability.

Feedback/Suggestions

38. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the App or the Services (collectively, “Submissions”) provided by You to Us are solely Your Submissions and not that of a third party, are non-confidential to You and shall become the sole property of 2ndLine. 2ndLine shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to You. You hereby waive to and in favour of 2ndLine, Your moral rights in and to Submissions made by You.

Term and Termination

39. Term. The term of this Agreement (“Term”) will commence, and You may begin using the App and the Services, once You agree to this Agreement. The Agreement will remain in effect until terminated by You or Us in accordance with Section 40 below.

40. Termination.

(a) You may terminate this Agreement with immediate effect at any time.

(b) Without limiting other remedies, 2ndLine may limit, suspend, or terminate this Agreement and Your use of the Services and the App, prohibit access to the Services and delete Your Account, with immediate effect, if We think that You are in breach of this Agreement (or will be in breach of this Agreement), creating problems, legal liabilities (actual or potential), infringing someone else’s intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons. 2ndLine shall effect such termination by providing notice to You to the email address You have provided, and/or by preventing Your access to Your User Account. We reserve the right to cancel User Accounts that have been inactive for more than one (1) year.

(c) 2ndLine reserves the right to terminate this Agreement and the Services with You for any reason which may injure the business of 2ndLine including using software from other parties to send messages using the Services or using the Services excessively, as determined in 2ndLine’s sole discretion.

(d) 2ndLine reserves the right to terminate this Agreement and the Services with You, without notice, for any reason or no reason.

41. Consequences of Termination. Upon termination of this Agreement: (a) all licenses and rights to use the App and the Services shall immediately terminate; (b) You will immediately cease any and all use of the App and the Services; and (c) You will immediately remove the App from Your Devices and all copies of the App in Your possession or under Your control.

Indemnification

42. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD 2ndLine AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND APP PROVIDERS HARMLESS FROM AND AGAINST ANY AND ALL LIABILITY AND COSTS, INCLUDING REASONABLE LEGAL FEES INCURRED BY 2ndLine, IN CONNECTION WITH OR ARISING OUT OF YOUR: (I) VIOLATION OR BREACH OF ANY TERM OF THIS AGREEMENT OR ANY APPLICABLE LAW OR REGULATION, WHETHER OR NOT REFERENCED HEREIN; (II) VIOLATION OF ANY RIGHTS OF ANY THIRD-PARTY; (III) USE OR MISUSE OF THE APP AND/OR THE SERVICES; OR (IV) YOUR CONTENT.

Disclaimer of Warranties and Limitation of Liability

43. No Warranties: TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND THE APP ARE PROVIDED “AS IS” WITH NO WARRANTIES OR CONDITIONS WHATSOEVER; 2ndLine DOES NOT, MAKE ANY WARRANTIES, CLAIMS, CONDITIONS OR REPRESENTATIONS WITH RESPECT TO THE SERVICES INCLUDING, BUT NOT LIMITED TO THE APP, WHETHER EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR USE FOR A PARTICULAR PURPOSE. 2ndLine FURTHER DOES NOT REPRESENT OR WARRANT THAT THE SERVICES OR THE APP, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE AND ERROR-FREE OR WILL OPERATE WITHOUT PACKET LOSS, NOR DOES 2ndLine MAKE ANY WARRANTIES REGARDING ANY CONNECTION TO OR TRANSMISSION FROM ANY NETWORK OR CONNECTION INVOLVED IN THE PROVISION OR USE OF THE SERVICES (INCLUDING, WITHOUT LIMITATION THE INTERNET OR ANY CELLULAR NETWORK),, THE QUALITY OF COMMUNICATIONS MADE THROUGH THE SERVICES, OR THE SECURITY OF ANY TRANSACTION MADE THROUGH THE SERVICES. YOU ACKNOWLEDGE THAT YOU HAVE NOT RELIED UPON ANY REPRESENTATION, WARRANTY, CONDITION OR GAURANTEE MADE BY 2ndLine.

44. Data and Access Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ANY RESPONSIBILITY FOR THE DELETION, THE FAILURE TO STORE, THE MISDELIVERY, OR THE UNTIMELY DELIVERY OF ANY INFORMATION OR MATERIAL INCLUDING, WITHOUT LIMITATION, ANY OF YOUR CONTENT. WE DISCLAIM ANY RESPONSIBILITY FOR ANY HARM RESULTING FROM DOWNLOADING OR ACCESSING ANY CONTENT THROUGH THE SERVICES OR THE APP. BY USING THE SERVICES OR THE APP, YOU ACKNOWLEDGE AND AGREE THAT TECHNICAL PROCESSING AND TRANSMISSION OF INFORMATION USING THE SERVICES MAY INVOLVE TRANSMISSIONS OVER VARIOUS NETWORKS AND CHANGES TO CONFORM AND ADAPT TO TECHNICAL REQUIREMENTS OF CONNECTING NETWORKS OR DEVICES. 2ndLine IS, AND SHALL, NOT BE RESPONSIBLE OR LIABLE FOR ANY: (A) INCORRECT OR INACCURATE TRANSCRIPTION OF INFORMATION; (B) HUMAN ERROR OR PRINTING ERROR; (C) INTERRUPTION, DELETION, OMISSION, DEFECT, OR LINE FAILURE OF ANY TELEPHONE NETWORK OR ELECTRONIC TRANSMISSION; (D) PROBLEMS RELATING TO YOUR DEVICE OR ANY OTHER COMPUTER EQUIPMENT, SOFTWARE, INABILITY TO ACCESS THE APP OR THE SERVICES; OR (E) OTHER TECHNICAL OR NON-TECHNICAL ERROR OR MALFUNCTION.

45. Specific Disclaimers.

(a) YOU ACKNOWLEDGE AND AGREE THAT: (I) THE SERVICES CANNOT TRANSMIT COMMUNICATIONS OR OTHER ELECTRONIC REQUESTS TO DEVICES THAT ARE UNREACHABLE (I.E. OUT OF CELLULAR COVERAGE, POWERED OFF, ETC.); AND (II) THAT THE SERVICES ARE NOT A SERVICE TO BE RELIED UPON AS THE SOLE MEANS OF RECEIVING CRITICAL INFORMATION.

(b) IN NO EVENT SHALL 2ndLine'S APP PROVIDERS BE LIABLE FOR THE SALE, DISTRIBUTION OR YOUR USE OF THE APP OR THE PERFORMANCE OR NON-PERFORMANCE OF THE APP. TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW, THE APP PROVIDERS SHALL BE THIRD PARTY BENEFICIARIES TO THIS SECTION 45.b.

(c) YOU FURTHER ACKNOWLEDGE AND AGREE TO DISCHARGE, WAIVE AND RELEASE THE APP PROVIDERS FROM ANY CLAIMS, LIABILITIES AND DAMAGES, KNOWN OR UNKNOWN, ARISING OUT OF OR RELATING TO YOUR INTERACTIONS WITH SUCH PARTIES AND THEIR PRODUCTS AND SERVICES.

(d) NOTWITHSTANDING ANY OTHER SECTION, 2ndLine DISCLAIMS ALL LIABILITY OF ANY KIND IN RELATION TO THE APP PROVIDERS AND THEIR PRODUCTS AND SERVICES.

46. No Liability: YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, 2ndLine, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR APP PROVIDERS WILL HAVE NO LIABILITY IN CONNECTION WITH OR ARISING FROM YOUR USE OF THE SERVICES OR THE APP. YOUR ONLY RIGHT OR REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES OR THE APP IS TO IMMEDIATELY UNINSTALL AND CEASE USE OF THE APP AND THE SERVICES.

47. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND WITHOUT LIMITING THE GENERALITY OF SECTION 46 ABOVE, IN NO EVENT SHALL 2ndLine, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR APP PROVIDERS BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER FORM OF LIABILITY, FOR:

(a) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION ANY LOSS OF OR CORRUPTION TO DATA, INTERRUPTION, COMPUTER FAILURE OR PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES OR THE APP;

(b) ANY LOSS OF INCOME, BUSINESS OR PROFITS (WHETHER DIRECT OR INDIRECT) ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES OR THE APP;

(c) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU AS A RESULT OF: (I) ANY DISRUPTIONS OR DELAYS IN ANY COMMUNICATION WHEN USING THE SERVICES; (II) THE SUSPENSION OR TERMINATION OF THIS AGREEMENT BY YOU OR BY 2ndLine FOR ANY REASON; OR (III) THE RELEASE OR THE DECISION NOT TO RELEASE NEW VERSIONS OF THE APP TO YOU; OR

(d) ANY ACT OR OMISSION OF ANY OF ITS APP PROVIDERS.

48. THE LIMITATIONS ON 2ndLine'S LIABILITY TO YOU IN PARAGRAPHS 43 to 47 ABOVE SHALL APPLY WHETHER OR NOT SUCH PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES ARISING.

49. NOTWITHSTANDING ANYTHING CONTRARY IN THIS AGREEMENT AND WITHOUT LIMITING THE GENERALITY OF SECTION 46 ABOVE, IN NO EVENT SHALL 2ndLine'S MAXIMUM AGGREGATE LIABILITY TO YOU EXCEED THE AMOUNT OF ONE-HUNDRED DOLLARS ($100.00) CANADIAN. THE LIMITATIONS OF THIS SECTION SHALL APPLY WHETHER OR NOT THE ALLEGED BREACH OR DEFAULT IS A BREACH OF A FUNDAMENTAL CONDITION OR TERM.

50. Jurisdiction’s Limitations: As some jurisdictions do not allow some of the exclusions or limitations as set forth above, some of these exclusions or limitations may not apply to You. In such event 2ndLine’s liability will be limited to the maximum extent permissible under the applicable laws of such jurisdiction.

APP MERCHANTS

51. App Merchants: You acknowledge and agree that the availability of the App is dependent on the third party from which You downloaded or received the App (the “App Merchant”). You acknowledge that this Agreement is between You and 2ndLine and not with the App Merchant. 2ndLine, not the App Merchant, is solely responsible for the App and the Services, the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto. You agree to pay all fees charged by the App Merchant in connection with Your download of the App (if any). You agree to comply with, and Your license to use the App and the Services are conditioned upon Your compliance with, all applicable third party terms of agreement when using the App. You acknowledge that to the maximum extent permissible by law, the App Merchant (and its subsidiaries) are third party beneficiaries of this Agreement and will have the right to enforce this Agreement.

52. Apple Devices: If You download the App from the Apple app store (the “App Store”) or use the App to run on the Apple Inc. (“Apple”) operating system (“iOS”), such as with the iPhone, iPod, iPad or other related device using such iOS, the following terms will also apply and You acknowledge and agree to the following terms:

(a) Acknowledgement: 2ndLine and You acknowledge that this Agreement is concluded between 2ndLine and You only, and not with Apple, and 2ndLine, not Apple, is solely responsible for the Services and the App and the content thereof. To the extent the other terms and conditions of this Agreement are less restrictive than, or otherwise conflict with, the terms and conditions of this Section 50, the more restrictive or conflicting terms and conditions in this Section 50 apply, but solely with respect to the use of the Services and the App when used on iOS.

(b) Scope of License: The license granted to You for the App is limited to a non-transferable license to use the App on any iOS Device that You own or control and as permitted by the Usage Rules set forth in the App Store terms of service (https://www.apple.com/legal/itunes/appstore/dev/stdeula/).

(c) Maintenance and Support: 2ndLine is solely responsible for providing any maintenance and support services with respect to the Services and the App, as specified in this Agreement (if at all), or as required under applicable law. 2ndLine and You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

(d) Warranty: 2ndLine is solely responsible for any product warranties with respect to the Services and the App, whether express or implied by law, to the extent not otherwise disclaimed. In the event of any failure of the App to conform to any applicable warranty, You may notify Apple, and Apple will refund the purchase price for the App to You; and that, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be 2ndLine's sole responsibility.

(e) Product Claims: 2ndLine and You acknowledge that 2ndLine, not Apple, is responsible for addressing any claims of You or any third party relating to 2ndLine and the App or Your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. This Agreement does not limit 2ndLine's liability to You beyond what is permitted by applicable law.

(f) Intellectual Property Rights: 2ndLine and You acknowledge that, in the event of any third party claim that the Services or the App or Your possession and use of that App infringes that third party’s intellectual property rights, 2ndLine and/or You, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

(g) Third Party Beneficiary: 2ndLine and You acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement, and that, upon Your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce the Agreement against You as a third party beneficiary thereof.

Miscellaneous

53. Entire Agreement: This Agreement, together with the Privacy Policy, constitutes the entire agreement between You and 2ndLine with respect to the subject matter hereof and will supersede and replace all prior understandings and agreements, in whatever form, regarding the subject matter.

54. Survival: Any terms and conditions of this Agreement which by their nature extend beyond the termination or expiry of this Agreement shall survive the termination or expiry of this Agreement including, without limitation, Sections 5.b (9-1-1), 16 – 19 (License from You for Your Content), 34 - 35 (Intellectual Property Rights), 38 (Feedback/Suggestions), 41 (Consequences of Termination), 42 - 50 (Indemnification; Disclaimer of Warranties and Limitation on Liability), 53 – 61 (Miscellaneous) shall survive any termination of this Agreement.

55. Governing Law: This Agreement is governed, construed and interpreted by the law of the Province Ontario and the federal laws of Canada applicable in that Province without regards to conflict of laws principles. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the Province of Ontario, Canada and the venue of the courts of Ontario sitting in the City of Kitchener, Ontario, Canada in respect of any disputes relating to or arising out of this Agreement. The parties specifically disclaim the United Nations Convention on Contracts for the International Sale of Goods.

56. Language. The Parties have expressly required that this Agreement, any communication and all other contracts, documents and notices relating to this Agreement be drafted in the English language. Les parties ont expressément exigé que la présente convention, la communication et tous les autres contrats, documents et avis qui y sont afférents soient rédigés dans la langue anglaise.

57. Severability: If any of the provisions (or parts thereof) contained in this Agreement are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions (or parts thereof) of this Agreement.

58. Headings: The use headings are for convenience only and are not part of this Agreement.

59. Relationship: Nothing contained in this Agreement shall be deemed or construed as creating a joint venture or partnership between the parties; no party is by virtue of this Agreement authorized as an agent, employee or agent representative of the other party.

60. Waiver: Any waiver of any right or remedy under this Agreement must be in writing and signed by each party. No delay in exercising any right or remedy shall operate as a waiver of such right or remedy or any other right or remedy. A waiver on one occasion shall not be construed as a waiver of any right or remedy on any future occasion.

61. Assignment: You may not assign any rights or obligations under the Agreement and any assignment shall be ineffective. 2ndLine may assign or delegate all rights and obligations under this Agreement without notice to You.

Should You have any questions concerning this Agreement, contact the 2ndLine at:

Nobita, Inc.
420 Wes Graham Way
Waterloo, ON
N2L 0J6
Canada
Email: [email protected]

Effective: May 25, 2018. Modified Sept. 16, 2019

General
1. This privacy policy (“Privacy Policy”) applies to all products/software, services and websites of 2ndLine, Inc. (2ndLine, “our”, “we” or “us”) (collectively, the “Services”). You (“you” or “your”) consent to this Privacy Policy for collecting, using, disclosing and handling of your information (personal and device information) in connection with your access to, and use of, the Services. The 2ndline application and the 2ndLine Application are both applications (software) from 2ndLine, Inc.

2. AS PART OF THE SERVICES, YOU ARE PROVIDED WITH A US/CANADIAN FORMATED TELEPHONE NUMBER. THE TELECOMMUNICATIONS INFRASTRUCTURE NECESSARY TO PROVIDED THE SERVICES ARE LOCATED IN THE US AND CANADA, AS SUCH YOU ARE UNDER THE JURISDICTION OF THE LAWS OF THE UNITED STATES AND THE LAWS OF CANADA when you accept the Services with the US/Canadian telephone number.

3. 2ndLine provides “Free” Services as well as paid Services for users. In order to pay for the “Free” Service, personalized advertisements are placed before you. Your information is used to personalize the advertisements.

4. We safeguard your information in accordance with industry procedures and security standards. HOWEVER, “PERFECT SECURITY” DOES NOT EXIST ON THE INTERNET, THEREFORE, 2ndLine MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SUFFICIENCY OF THESE SECURITY MEASURES. 2ndLine SHALL NOT BE RESPONSIBLE FOR ANY ACTUAL OR CONSEQUENTIAL DAMAGES (OR ANY OTHER DAMAGES OR LIABILITY OF ANY KIND WHATSOEVER, WHETHER AS A RESULT OF NEGLIGENCE OR OTHERWISE) THAT RESULT FROM A LAPSE IN COMPLIANCE WITH THIS PRIVACY POLICY BECAUSE OF A SECURITY BREACH OR TECHNICAL MALFUNCTION.

5. The Services are not intended for use by anyone who is not able to enter into a legally binding contract. In any event, if you under 13 years old or if you are not able to legally form binding contracts, you may not use any of the Services or submit information about yourself to Us. If you have objections to this Privacy Policy, you should not access, sign up for, or use any of the Services.

6. If You are a resident of the European Economic Area or EU, please deactivate your account with us. We are currently focused on US and Canadian markets and have not yet implemented the EU’s General Data Protection Regulations.

7. 2ndLine reserves the right to modify these policies at any time. We invite you to periodically consult this section for possible updates and changes. Notification of any major changes may be sent to you by email or a system message to your account.

8. If You wish to contact our Privacy Officer, you may contact them through one of the following means:

Post: Nobita, Inc.
420 Wes Graham Way
Waterloo, ON
N2L 0J6
Canada
Email:  [email protected]

9. You may update your personal information (including flagging your messages for deletion) by accessing your account from our website at https://www.2ndline.io.

What Information do We Collect?
1. Personal Information: When you sign up for a user account for any of the Services, We collect personal information, such as your name, and email address. When you sign up for paid service, we also collect your payment information for billing purposes.

2. Device Information: When you access our website or use our software, (2ndLine Application and/or 2ndline Application), the information we collect include IP Addresses, location data, Device ID, Advertiser ID, browser type and settings, device type and settings, and operating system (such as iOS and Android).

3. Cookies and Analytical Tracking: Sometimes we use cookie technology, web beacons and other similar devices on our Websites and our software to enhance functionality and navigation, and portions of our Websites and our software may use statistical tools that may be operated by third party providers (collectively, the “Analytical Tools”). The third party providers of Analytical Tools may also transfer this information to other third parties where they are required to do so by law, or where such third parties process the information on their behalf. You consent to the processing of data about you by third party providers of Analytical Tools in the manner and for the purposes set out herein.

4. User communications: When you use our Services to make and receive telephone calls or send and receive messages (including voice and text messages, video, and pictures), we are required to collect telephony log information (telephone toll records) like your calling-party number, receiving-party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information, and types of calls. Your messages are also collected.

5. Third Parties: We may make third party applications, such as extensions, available through the Services. The information collected by us when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies. For example:
Emoji Privacy Policy
Click here to view Emoji's Privacy Policy

6. We “do not track” you across third party websites. However, we do track you as per this Privacy Policy, and further some of our third party advertisers may also track you across other websites or online services.

How and Why We use this Information?
1. We use your information to communicate with you, to ensure our services are working as intended, to make improvements to our services, to develop our business, and to protect against fraud and spam.

2. As a provider of telecommunications services, we are subject to legal and regulatory requirements to retain some of your information such as telephone toll records for a period of time.

3. We provide the information we collect to third parties, such as advertisers, in order to provide you with commercial advertisements. An anonymization or pseudonymization (such as hashing) of your email address may be provided to the third parties for these purposes. The provision of such information generate revenue to pay in part or in whole for the Services. We do not provide personal information to third parties except for billing purposes.
If you would like more information about this practice and to know your choices about not having this information used by these companies, click here (http://www.networkadvertising.org/managing/opt_out.asp).

4. We may use different technologies to process your information for these purposes. We may use automated systems to analyze your information to provide you with personalized services and personalized advertisements. And we may analyze your information to help us detect abuse such as spam, malware, and illegal content.

5. Our advertising partners may place or recognize a cookie on your computer or device, and may use a de-identified, non-human readable version of your email address for matching to other data collected from (or across) sites about you to improve the relevance of online advertising and personalization. Never is your actual email address shared with any company. To learn more about interest-based advertising in general and to opt out, please visit http://www.aboutads.info/choices.

Revoking Your Consent
1. You may withdraw your consent to the ongoing uses of your information set out in this Privacy Policy at any time, subject to legal or contractual restrictions and reasonable notice. You can withdraw your consent by deactivating your account or by uninstalling the 2ndLine Application using the standard uninstall procedures that may be available as part of your mobile device or via the mobile application marketplace or network where you obtained the 2ndLine Application.

2. You may opt-out of providing your location information to us when you are using mobile devices. If you do not want us to use your location information as described in this Privacy Policy, you should turn off the location services for the mobile application located in your mobile device settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your mobile device and mobile browser settings.

Disclosure and Retention of Your Information
1. Our servers are located in the United States and Canada. Accordingly, in connection with providing you with the Services, your information will be processed and stored in the United States and Canada. The governments, courts, law enforcement, and regulatory agencies of which are able to obtain disclosure of your information through the laws of the United States or the laws of Canada.

2. Your payment information may be share with such third parties as needed for billing purposes and to prevent fraud.

Links to other Web sites and Third Party Ads
1. The Services may include advertisements regarding or otherwise contain hyperlinks to other websites, including those of our business partners, vendors and advertisers. Advertisements for third parties and their products may be included with the Services and those third party advertisements and web sites may include a cookie, web beacons, or other device(s) of the third party. We do not have control over the cookies, web beacons, or other devices used by third parties and do not have access to whatever information they may collect. You acknowledge and agree We are not responsible for the content or for the privacy practices employed by third parties.

Refund Policy

1. The activation procedure is as follows:
- 1.1. in the left menu, select the desired social network or messenger and click "Buy"
- 1.2 use the highlighted number, make sure that the SMS is sent to it and press the green "Ready" button
- 1.3 wait for the incoming SMS and display its content opposite the corresponding number
- 1.4 If you need to receive more than one SMS, you should select "repeat" and after that send another message from this service.
- 1.5 if everything is correct and you want to finish working with this service, you must click the "Finish" button, or the activation will be successfully completed automatically after a time (15 minutes)
- 1.6 The maximum waiting time for incoming SMS is 20 minutes, after which the allocation of numbers ends.

2. The cost of activations is charged according to the price list (displayed in the left menu on any page).
- 2.1 Money is deducted from the balance upon completion of the operation (section 1.4.1.5 of the regulations).

3. If the number is selected, but not used (that is, you did not see the code from the SMS), you can cancel the operation at any time without any penalty. In the event of abuse, sanctions will be applied at the discretion of the moderator.
4. When registering on the site, you agree to receive advertising materials from 2ndLine.io. You can unsubscribe at any time

5. The history of operations with numbers is stored in your account and is available in the top menu "History". Activation history is stored indefinitely and can not be deleted

6. It is forbidden to use 2ndLine for any illegal purposes.

- 6.1 It is prohibited to use the service for paid subscriptions.

7. We are not responsible for the created accounts, all actions, including possible blocking, are carried out solely on the fear and risk of the end user who purchased the activation

- 7.1. It is forbidden to conduct activations in Qiwi and Webmoney

- 7.2 It is prohibited to carry out activations in the banking sector.

8. Refunds are provided only when submitting an application to [email protected] from the mail to which the registration was made. We also inform you that when you request a refund if you cancel a purchase, the refund is made exclusively to the same bank card and in the same currency with which the payment was made.

9. The guarantee for phones with redirection is 2 weeks. In case the number stopped working for reasons beyond the control of the client, the money will be returned.

10. We are not responsible for incorrect programming of the API interface, or for other programmatic errors that the user admits of incorrectly interpreting the described API protocol . Refunds for software errors users - not provided

11. Receive SMS from Qiwi payment system - not provided

12. When paying for an order with a bank card, payment processing (including entering the card number) takes place on a secure page of the processing system that has passed international certification. This means that your confidential data (card details, registration data, etc.) do not enter the online store, their processing is completely protected and no one, including our service, can receive the client's personal and banking data. When working with card data, the information security standard developed by the international payment systems Visa and Mastercard-Payment Card Industry Data Security Standard (PCI DSS) is used, which ensures the secure processing of the details of the Holder's Bank Card. The applied data transmission technology guarantees security for transactions with Bank cards by using the Secure Sockets Layer (SSL), Verified by Visa, Secure Code protocols, and closed banking networks with the highest degree of protection.

13. The use of errors or gaps in the security system is prohibited and is qualified according to the Criminal Code of the Russian Federation Article 273

14. The service is not provided in the following territories included in the US sanctions list, namely - Iran, Sudan, North Korea, Syria, Cuba, Crimea. And also the sale of virtual numbers of the indicated countries is not provided.

OUR USE OF COOKIES, WEB BEACONS, AND SIMILAR TECHNOLOGIES
Last Revised: 19/12/2019

First and foremost, we DO NOT sell your personal information. However, when you visit or interact with our sites, services, applications, tools or messaging, we or our authorized service providers may use cookies, web beacons, and other similar technologies to make your experience better, faster and safer, for advertising purposes and to allow us to continuously improve our sites, services, applications and tools. Any personal information or data collected by these technologies is used only by us or by our authorized service providers on our behalf, and you always have full control over whether these technologies work on your devices by visiting our Manage Settings to toggle them ‘on’ or ‘off’.

You're in control
Other than for those that are considered “essential” (more on that below), if you do not wish to accept these technologies in connection with your visit to or use of our sites, services, applications, tools or messaging, you may visit our Manage Settings page, and may also exercise any of the additional options that are described below.

What are cookies, web beacons and similar technologies
These technologies are essentially small data files placed on your computer, tablet, mobile phone or other device (“collectively, a “device”) that allows us to record information when you visit or interact with our websites, service, applications, messaging, and other tools. Though often these technologies are generically referred to as “Cookies,” each functions slightly differently, and is better explained below:

Cookies: Cookies are small (often encrypted) text files placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:

Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.

Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.

First-party cookies are those set by a website that is being visited by the user at the time in order to preserve your settings (e.g., while on our site).

Third-party cookies are placed in your browser by a website, or domain, that is not the website or domain that you are currently visiting. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.

Cookies are used for a variety of purposes on our website. As an example, we use cookies to store information that allows us to present our site in your local language, or prices in local currency. We also use cookies to communicate data to our servers when you visit, allowing you to stay logged in to your account during your visit or maintain the site preferences you select. Preventing your browser from accepting 1st party cookies will prevent the placement of some cookies that are classified as “Essential”.

Web beacons: A web beacon (also called “tracking pixels” or “image tags”) is a small file (most often a transparent, 1x1 GIF file) that is loaded on our web pages. These pixels may work in concert with cookies to collect information about your visit, your web browser/device, browsing activity, or onsite behavior and provide that information to service providers. Pixels are most commonly used to collect anonymous traffic metrics (page visits, button clicks, order completion) used to analyze site performance.

Scripts: A script is a small piece of website code placed on our websites to power customer service tools like live chat, allow for the delivery of video tutorials in our help section, and allow us to provide interactive experiences to visitors. They are also used to collect data that we use for website analytics, or to provide data on the effectiveness of our advertising.

Similar technologies: Technologies that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all of your browsers. In some instances, these technologies may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.

What technologies do we use and why
Our cookies, web beacons and similar technologies serve various purposes, but generally they (1) are necessary or essential to the functioning of our sites, services, applications, tools or messaging, (2) help us improve the performance of or provide you extra functionality of the same, (3) help us to serve relevant and targeted advertisements, or (4) allow us to offer support tools that you utilize to interact with our care guides:

Strictly Necessary or Essential: "Strictly necessary" or “essential” cookies, web beacons and similar technologies let you move around the website and use essential features like secure areas and shopping baskets. Without these technologies, services you have asked for cannot be provided. Please note that these technologies do not gather any information about you that could be used for marketing or remembering where you've been on the internet. Accepting these technologies is a condition of using our sites, services, applications, tools or messaging, so if you utilize tools that might prevent these from loading, we can't guarantee your use or how the security therein will perform during your visit.

Performance: Performance technologies may include first or third-party cookies, web beacons/pixels, and scripts placed in order to gather information about how you use our website (pages you visit, if you experience any errors, load times). These cookies do not collect any information that could identify you and are only used to help us improve how our website works, understand the interests of our users, and measure how effective our content is by providing anonymous statistics and data regarding how our website is used.

Advertising: Advertising technology may include first or third-party cookies, web beacons/pixels, and scripts placed in order to gather information on the effectiveness of our marketing efforts, deliver personalized content, or to generate data that allows for the delivery of advertising relevant to your specific interests on our sites, as well as third-party websites. We also utilize 3rd party service providers to assist us in delivering on the same functions, which means that our authorized service providers may also place cookies, web beacons and similar technologies on your device via our services (first and third party cookies). They may also collect information that helps them identify your device, such as IP address, or other unique or device identifiers.

Support: Support technologies may include first or third-party cookies, web beacons / pixels, and scripts placed in order to provide tools for you to interact with our customer support teams. This technology allows us to provide chat services, gather customer feedback, and other tools used to support our visitors. Data collected for these purposes is never used for marketing or advertising purposes.

How to manage, control and delete these technologies
You may manage certain cookies, web beacons and similar technologies we place by visiting our Manage Settings control panel. You may also visit our "Advertising Preferences" link in the footer of our webpages.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) it may limit your use of certain features or functions on our website or service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site. Please note, as further described in our Privacy Policy, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

More information about cookies
Useful information about cookies, including information about deleting or blocking cookies, can be found at: https://www.allaboutcookies.org

A guide to behavioral advertising and online privacy has been produced by the internet advertising industry which can be found at: https://www.youronlinechoices.com

The UK Information Commissioner's Office (ICO) cookie guide can be found on the ICO website: https://ico.org.uk/your-data-matters/online/cookies/

Contact Us
We hope the information in this policy provides you with clear information about the technologies we use and the purposes for which we use them, but it you have any additional questions, or require any additional information, please review our Privacy Policy and Trust Center, or contact us at [email protected].